Terms of Service & VIP Care

These terms describe use of Coastline LED Lighting's website and the optional Coastline LED VIP Care remote technical-support membership. By purchasing VIP Care, you agree to the terms presented at checkout and these membership terms.

Website and quotes

Website descriptions and visual previews are informational. Installation quotes, project scope, schedules, and warranties are subject to the separate written terms agreed for each installation. The website does not itself promise a particular installation result.

VIP Care — $19.99 per month

VIP Care is an optional recurring remote-support membership for Coastline LED Lighting customers. Services include reasonable remote assistance with compatible lighting controllers, app settings, scene programming guidance, and priority handling of support inquiries during our available support hours. Support is provided through available remote channels and is subject to equipment compatibility, internet connectivity, and the information you provide. Priority handling does not guarantee an immediate response or a specific resolution time.

What is not included

VIP Care is not an equipment warranty, insurance, service contract for future physical repairs, or a guarantee against breakdowns. It does not include on-site visits, labor at a property, installation work, equipment replacement, replacement parts, damage remediation, or guaranteed repair or replacement. Any on-site service or parts, if offered, require a separate quote and agreement. Free lighting-control functionality is not conditioned on a VIP Care subscription.

Billing and renewal

VIP Care costs $19.99 USD per month, subject to any taxes disclosed at checkout. By subscribing, you authorize recurring monthly charges using the payment method selected at checkout until cancellation. The billing date and amount appear in your Stripe checkout or subscription receipt.

Cancellation

You may request cancellation at any time by emailing coastlineledlighting@gmail.com with the email address used to subscribe, or by using a Stripe customer-portal cancellation link if one is provided. To avoid another renewal, request cancellation before the next scheduled billing date. We will confirm cancellation; it generally takes effect at the end of the current paid billing period, unless applicable law requires otherwise. No additional renewal charges will be made after cancellation takes effect. Charges already paid are generally nonrefundable except as required by law or otherwise agreed. Your ability to use the free lighting controls is not affected by cancellation.

Customer responsibilities

You must provide accurate subscription contact details and only request support for systems you are authorized to operate. Never send passwords or full payment-card numbers by email. We may decline requests that are unsafe, unlawful, or outside the remote-support scope.

Service availability and changes

Support may be affected by third-party controller software, connectivity, compatibility, or outages. If we materially change the paid service or its price, we will provide notice as required by applicable law. We may suspend service for nonpayment or misuse, subject to applicable requirements.

Contact

For support, billing, or cancellation questions, email coastlineledlighting@gmail.com or call (727) 285-7767.

These terms should be reviewed against your actual support practices and applicable Florida and federal requirements before customers are enrolled.